Program Manager

Company Name:
United Technologies Corporation
Lead process set-up to support the Flight Test and Production IPPS Support Clinics. Responsibilities include:
Execution of IPPS support facilities Agreements
Operational support for effective and efficient operation, including retrofit programs and any quality escapes to maximize IPPS availability.
Spare parts logistics, EEC reprogramming, approval of maintenance performed by clinic and any other support typically provided by OEM FSRs.
Lead the Integrated Aftermarket Support Strategy:
Lead implementation of aftermarket support integration strategy as the primary interface with the OEM. Key elements include integrating an on-site CFirst, delegating warranty admin, creating shared PbH sales process, integrating aircraft/engine training, and creating an authorized FBO agreement.
Leverage OEM Aftermarket structure as an offset to pay-by-hour program sharing and to create best-in-class support.
Lead IPT team to perform the following functions:
Maintainability demos on flight test aircraft;
Define on-wing FADEC reprogramming process;
Strategy for non-AHTMS customers;
Define and test AOG support protocol;
Provide initial training prior to 1st flight;
Map parts support and PbH process;
Map current warranty process, identify opportunities, establish joint plan;
Draft a global agreement for FBO support.
Bachelors level education in either Administration or Engineering Minimum of 5 years experience and strong product knowledge

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